Support and FAQs
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Prepaid Topups & Mobile Credits
- How do I top up my mobile credit?
- Why can't I top up my mobile credit?
- How do I view my mobile plan details?
- Why can't I purchase my preferred Xpax mobile internet plans here?
- I bought an Xpax internet plan but the amount of mobile credit deducted is wrong.
- How do I get more information about the available internet plans and the benefits included in each plan?
- Why is my mobile credit balance different from what is reflected in my mobile operator's app?
- Why is my mobile credit and internet balance (Xpax user) different from what is reflected in mobile operator's app?
- How do I subscribe to internet plans?
- I can't seem to subscribe to my desired Xpax internet plan even though I have sufficient mobile credit balance.
- How do I Top up mobile credit for family/friends?