Support and FAQs
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We are here to serve you better
Boost Profile
- How do I update my account details?
- I selected the wrong mobile operator, how do I re-select my mobile operator?
- What are the payment options available in Boost app and how to view them?
- Is there any minimum payment amount required to pay with Boost?
- How do I scan & pay a QR code from my Boost app?
- How do I make an in-app purchase from my Boost app?
- How can I obtain my e-receipt after payment made?
- Can I request to reissue my e-receipt?
- Why am I getting maximum device error when I try to use Boost on my newly purchased device?
- Why am I experiencing technical difficulties with Boost?
- What does it mean that if I have reached my wallet limit?
- Will my Boost Wallet balance expire?
- Why is my wallet balance not updated even after my bank account has been debited?
- Why is my wallet balance lower than expected even though I did not make any transactions?
- Why does my bank account show multiple identical charges from Boost?
- Why is my Boost wallet balance not reflecting the money I recently sent?
- How do I delete a card in my Boost Wallet?
- Why am I unable to add my debit card, credit card or bank account?
- Why is my saved card removed when I try to add money into my wallet?
- Why is my saved card not visible when I sign into a new device?
- Can I use international debit or credit card on my Boost Wallet?
- How do I delete payment option?
- Why are my preferred payment options not available on Boost?
- There are unrecognised charges from Boost on my Bank statement