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Account management

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  • What happens when I sign in to a new device which is different from the device I registered on?
  • Why is my saved card not visible when I sign into a new device?
  • Why is my saved card removed when I try to add money into my wallet?
  • Why is my saved card removed when I try to add money to my wallet?
  • I tried to key in my password or PIN and got logged out of the app. Once I try to sign in, it says my account is locked.
  • Why am I getting SMS from Boost?
  • Why didn't I receive a shake reward?
  • How do I register for a Boost account?
  • Why is my mobile number in use when I register?
  • Why do I need a transaction PIN and Password?
  • How do I reset my password?
  • Why did I not receive the 6-digit TAC code when I try to reset my password ?
  • Why is Boost not accepting the 6-digit TAC code that I keyed in?
  • Can I change my transaction PIN once I set it up?
  • Can I change the mobile network tagged to my mobile number?
  • Why can't I sign into my Boost account?
  • What should I do if I have changed my mobile number?
  • How do I update my account details?
  • How do I sign out from my account?
  • I selected the wrong mobile operator, how do I re-select my mobile operator?
  • I have reached the maximum number of accounts that I can create on my phone. Why is this so?
  • Why am I experiencing technical difficulties with Boost?
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