Boost Support
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Activity overview
Latest activity by Boost Support-
Boost Support created an article,
Why I can’t top-up wallet using Debit or Credit card after the system upgrade?
Please contact the card issuing bank to enable online transactions for your Debit or Credit card. If the issue still persists, submit a request to us for our assistance.
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Boost Support created an article,
How do I re-add Debit or Credit card to my wallet?
Follow the steps below to re-add your card: 1) From your Boost Home page, select the Boost Wallet icon on the top right corner and you will be navigated to the "Add Money" page. 2) Click ...
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Boost Support created an article,
Are there any charges for re-adding Debit or Credit card in my wallet?
Yes, there will be a small authorization hold of RM4, which is never actually charged to your account, but may appear as “pending”. All authorization holds are voided immediately. We issue authoriz...
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Boost Support created an article,
Why was my previous Debit or Credit card removed?
Our Boost family is constantly growing. In order to serve you better, we have upgraded our system. This would require you to add your Credit or Debit details again as we do not store your card info...
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Boost Support created an article,
I bought an Xpax internet plan but the amount of mobile credit deducted is wrong
Specifically for Xpax user, there are various reasons why you might be experiencing this. Please check and eliminate all the below-mentioned issues generally related to this: 1) You subscribed to a...
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Boost Support created an article,
I bought an Xpax internet plan but the total amount of high speed internet balance added is wrong
When you subscribe to an Xpax internet plan, you will be able to see the amount of high speed internet added by going to the "Prepaid" page and looking under the "Available internet&...
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Boost Support created an article,
Does buying mobile credit & internet plans on Boost affect my validity?
There are different kinds of validity periods that your mobile prepaid account is subjected to and these will differ according to your mobile operator's policies. Xpax mobile credit validity 1) For...
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Boost Support created an article,
I have purchased a voucher from the digital shop, but did not receive my voucher code. What should I do?
Please contact Boost Support via support@myboost.com.my for assistance.
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Boost Support created an article,
What if my voucher code is damaged or unreadable?
If a voucher code has been damaged or is otherwise unreadable, please contact Boost Support via support@myboost.com.my, for assistance.
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Boost Support created an article,
I keep getting an invalid code error, what should I do?
Sometimes it is easy to get certain letters and numbers confused. Please try the below suggestions to ensure that you are entering the correct code: -The number 0 (try entering the letter Q or D in...