Support and FAQs
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We are here to serve you better
All FAQs
- How do I sign out from my account?
- Why am I getting SMS from Boost?
- I have reached the maximum number of accounts that I can create on my phone. Why is this so?
- What happens when I sign in to a new device which is different from the device I registered on?
- Boost App not opening and keeps hanging. What should I do next?
- I tried to key in my password or PIN and got logged out of the app. Once I try to sign in, it says my account is locked.
- How do I reset my password?
- Why do I need Passwords and Transaction PIN?
- What should I do if I forgot my 6-digit PIN?
- Why did I not receive the 6-digit TAC code when I try to reset my password?
- Why is Boost not accepting the 6-digit TAC code that I keyed in?
- Can I change my transaction PIN once I set it up?
- How do I update my account details?
- I selected the wrong mobile operator, how do I re-select my mobile operator?
- What are the payment options available in Boost app and how to view them?
- Is there any minimum payment amount required to pay with Boost?
- How do I scan & pay a QR code from my Boost app?
- How do I make an in-app purchase from my Boost app?