My Cashback status did not change from "Pending" to "Ready" after the validation period. What should I do next?
A delay in validating your Cashback from the merchant side may cause the validation period to be extended. Rest assured that we will update you on the validation accordingly.
For travel stores, Cashback will only become "Ready" within 60 - 120 days after your travel has been completed. This means if you booked your hotel on 1st Jan and will only be traveling on 30th Jun, your Cashback will become "Ready" by 31st Oct or earlier.
In the event that your Cashback has not turned to "Ready" by the next 30 days, kindly contact us via email@example.com