There are various reasons why you might be experiencing this:
1. You subscribed to a different internet plan by accident.
- To check this, please go to "Prepaid" page under "Internet plan" section
- For refund, please contact your mobile operator to check if they allow refunds
2. You subscribed to other value-added services and your mobile credit is deducted accordingly.
- Please check with your mobile operator whether you have existing subscriptions that have resulted in a recent deduction of your mobile credit balance
If the issue persists, please submit a request email to us at firstname.lastname@example.org