There are unrecognised charges from Boost on my Bank statement
If you see unfamiliar charges from Boost on your debit/credit card or bank account, please check the following
- Check recent transactions on the Boost "Transaction" page
- An unrecognised charge may be a small authorisation hold of RM4 that may appear as pending. All authorization holds are voided within a few business days, depending on your bank’s policy. We issue authorization holds as a way to validate your card and to better protect against fraud that may result from unauthorized card usage.
- Check with your friends and family if they have used your payment information on their Boost account without notifying you.
If you suspect the transactions may be unauthorized, do get in touch with us immediately at support@myboost.com.my.