If you see unfamiliar charges from Boost on your debit/credit card or bank account, please check the following
- Check recent transactions on the Boost "Transaction" page
- An unrecognised charge may be a small authorisation hold of RM4 that may appear as pending. All authorization holds are voided within a few business days, depending on your bank’s policy. We issue authorization holds as a way to validate your card and to better protect against fraud that may result from unauthorized card usage.
- Check with your friends and family if they have used your payment information on their Boost account without notifying you.
If the issue persists, please submit a request email to us at firstname.lastname@example.org