A delay in validating your Cashback from the merchant side may cause the validation period to be extended. Rest assured that we will update you on the validation accordingly.
For travel stores, Cashback will only become 'Ready' within 60 - 120 days after your travel has been completed. This means if you booked your hotel on 1 Jan 2018 and will only be traveling on 30 Jun 2018, your Cashback will become 'Ready' by 31 Oct 2018 or earlier.
In the event that your Cashback has still not turn to "Ready" by the next 30 days, kindly contact our Customer Service directly.