Reasons your Cashback may have not been tracked:
• If you did not click on CashUp when making a purchase to be redirected to partner store of choice, your order will not be tracked and thus no Cashback will be earned.
• You may not have followed the Partner store’s Terms & Conditions before purchase. Every partner store might come with different set of Terms and Conditions, please ensure to read and follow carefully.
• Your purchase made is still not processed by the Partner store. You may refer to the tracking period from the store’s Terms & Conditions and check your CashUp account under "View Earnings" section. Your Cashback will be reflected under “Pending” tab after being processed by Partner store.
• There was a cancellation, return or exchange of your purchase. You will only earn Cashback for completed purchase and not valid for cancellations, returns or exchanges.
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• You have used a coupon or voucher code not listed on ShopBack