New To Boost?

What is Boost?

Boost is a mobile wallet app that aims to revolutionise the way you transact in today’s increasingly digital and mobile world. By combining lifestyle needs and cutting edge digital technology, Boost makes transactions easier, faster, more secure and the overall experience more rewarding for users.

With Boost app, you can pay at participating merchants with your mobile phone without the hassle of using physical cash. You can also top up your prepaid credit on-the-go, pay bills and also purchase wide array of digital vouchers at great deals through our Digital Shop.

We at Boost continuously strive to expand our services for your convenience, so follow us @myboostapp on Facebook, Instagram and Youtube for the latest updates.

Why should I use Boost?

HASSLE-FREE PAYMENT: Short on cash? Can't find the nearest ATM? No problem. Just pay with Boost App, your mobile wallet within your smartphone. All you need to do is scan a QR code at Boost's participating merchants, key in your 6 digit PIN and voila, payment done! The app is fast & easy to use, so you can now leave your bulky wallet at home.

FREE MONEY TRANSFERS: Sending money to family & friends across any mobile networks is instant and FREE! No interbank charges. Soon you can request for money too!

WIDE SELECTION OF PAYMENT OPTIONS: With 17 online banking options to choose from (Maybank2U, CIMB Clicks, RHB Now & many more), adding money into your Boost Wallet has never been this easy! You can also use VISA or Mastercard debit or credit cards.

A PREPAID USER? ENJOY REWARDING TOP UPS: Low on mobile credit? Just top up in 5 seconds with Boost! No more trips to the physical stores. No more reloading with 16 digit PIN. Available for all prepaid users. What's more? Every time you top up your mobile credit with Boost, shake your phone to enjoy some cashback! We are shaking up your reload experience (literally!)

GET DIGITAL VOUCHERS AT UP TO 50% OFF: Be spoilt for choice with great deals in our Digital Shop. A one-stop shop, we've got your favorite brands with the likes of Grab, Spotify, Fave, Lazada, Zalora, 11street, Tealive, Boost Juice, MyBurgerlab, KGB, MBO, Steam & many more partners to come. Stay tuned!

SEND GIFTS INSTANTLY TO ANYONE: Surprise your loved ones easily by sending gifts via the app right after purchasing their favorite vouchers in Boost. You can send gifts to a non Boost user too! Be it on special occasions or just feeling generous, Boost is here to make your day :)

YOU CAN TRUST BOOST: Built with the best technology to keep your personal and financial information secure and encrypted. Your Boost Credits are kept secure with your personal transaction PIN. For Xpax users, you can subscribe to your favorite Internet plans and track your mobile credit & internet usage in real time.

What can I do with Boost?

With Boost you can enjoy these perks:

• Pay at Boost's participating merchants (both at physical outlets as well as online merchants)
• Send money instantly to family & friends with no additional charges.
• Purchase digital vouchers from your favorite brands at up to 50% off.
• Send digital vouchers as gifts to anyone including non Boost users too.
• If you are a prepaid user, you can:
• Top up mobile credit on any network
• Enjoy cashback rewards every time you top up
• Check your mobile credit balance and validity

If you are an Xpax user, you can subscribe to Xpax internet plans and Extras.

If you are a Celcom Postpaid user, you can pay your bill and enjoy Cashback.

Is Boost available in my city/country?

As of now, only users with Malaysian mobile numbers can register on Boost. If you have a Malaysian mobile number (either postpaid or prepaid), you will be able to use Boost.

Can I use Boost overseas?

Yes, provided you have internet connectivity and you log into Boost account linked to your Malaysian mobile number. You can:

• Top up mobile credit and check its balance
• Subscribe to internet plans (only if you are an Xpax user)
• Send money to your family and friends.
• Purchase Digital Vouchers from Digital Shop but you can only redeem the vouchers from partners that can be accessed overseas such as online shopping/e-commerce portals.

If I have more than one mobile number, can I use one Boost account on all of them?

As of now, one Boost account can only be linked to one unique mobile number. If you have more than one mobile number, you can create a Boost account for each mobile number and sign in to the mobile number that you want to use Boost with.

What languages are Boost available in?

Boost is currently available only in the English language. Simplicity in Boost design enables anyone regardless of language preference to use it with ease. We are working to update Boost with more languages, please share with us your preferred languages by submitting a request!

What should I do if I lost my phone?

Rest assured that without your 6 digit transaction PIN, no one will be able to use your Boost wallet. To safeguard your account, we'd recommend that you take the following steps:

• Request a new SIM card from your mobile operator, and deactivate the lost SIM card. You can also sign in into another phone so the Boost account in the other phone can be signed out.
• Change your passwords and block access to your email accounts on your phone so that anyone who has your phone will not have access to your email accounts
• Contact us by submitting a request through our website (www.myboost.com.my).
• Once we receive confirmation from you, we will suspend access to the Boost account from your phone. This will prevent any form of unauthorized transactions within your Boost account.

Can I view my Boost account through other device (Notebook/Computer)?

At this point in time, there is no web-based account for Boost app.

Is there any way to use two Boost accounts in one phone simultaneously?

As of now, one Boost account can only be linked to one unique mobile number. If you have more than one mobile number, you can create a Boost account for each mobile number and sign in to the mobile number that you want to use Boost with.

What kind of personal information do you store?

For Boost to be able to provide the best user experience, we securely store the following information:

• Personal details including your name, email address, mobile number, NRIC number or Passport Number, wallet balance and wallet transaction details
• First 6 digits and last 4 digits of your debit or credit card
• Boost upholds highest level of integrity by abiding to the Personal Data Protection Act and Financial Services Act 2013 whereby any customer information stored in the app is protected and will not be sold to any 3rd party providers.  

How do I download the Boost App?

"Boost App" is currently available on Malaysia's Google Playstore and App store.

Please verify that your account location setting is set for Malaysia and ensure that your phone's operating system is up-to-date as Boost app is only supported on iOS9 and Android Kit Kat V4.4 & above

Why can't I seem to find or download Boost?

"Boost App" is currently available on Malaysia's Google Playstore and App store. Please verify that your account location setting is set for Malaysia and ensure that your phone's operating system is up-to-date as Boost app is only supported on Android Kit Kat V4.4 & above. If you are still unable to find or download Boost, please contact us on support@myboost.com.my or message us on our Facebook page @myboostapp

Should I allow boost to access my location while I'm using the app?

Yes, please also verify that your account location setting is set for Malaysia and ensure that your phone's operating system is up-to-date as Boost app is only supported on iOS9 and Andriod Kit Kat V4.4 & above.

Can I use Boost on my rooted device?

No, please be informed that Boost App can't be install on Rooted Device. Please change your device and ensure it is not Jailbreak-ed as it is not secure for any monetary related App as your personal data could be stolen by unauthorized parties

Will the Boost app always be FREE?

Yes, you don't have to pay to download the Boost app from the Google Play or App Store. There are no hidden fees or charges in Boost. However, do note that you will need to pay for any internet usage that is used to download and use the Boost app