If you see an unfamiliar Boost charge on your debit card, credit card or bank account, please follow the steps below to identify possible reasons why this might be so
- Check your recent transactions by going to the "Boost Balance" screen. The charge may be related to a recent transaction when you bought more Boost credits
- An unrecognized charge may also be a small authorization hold of RM2, which is never actually charged to your account, but may appear as “pending”. All authorization holds are voided within a few business days, depending on your bank’s policy. We issue authorization holds as a way to validate your card and to better protect against fraud that may result from unauthorized card usage.
- Unrecognized charges can often be tied back to a friend, coworker, or family member who may be using your payment information on their Boost account. Please check with your family and friends.
If you are still unable to recognize a Boost charge on your account, please share more details by submitting a request. We will help you to investigate.