There are various reasons why you might not be able to top-up your mobile credit
- You might have insufficient Boost credits. If so, please buy more Boost credits first before topping up your mobile credit
- Your prepaid mobile number might be inactive. If your prepaid mobile number is inactive, you will not be able to top-up mobile credit or buy internet plans until it is reactivated. Please check with your mobile operator whether your number is inactive, and if so, whether they can reactivate it for you
- There might be an error in the systems of your mobile operator at the moment, do try again in an hour or so
If you are sure that you have sufficient Boost credits, your prepaid mobile number is active and that you have connectivity, please submit a request and share more details with us. We are happy to help you out!